Customer Service

Online Purchase Information

This Online Purchase Information governs all purchases made through the Fleur de Lis Fine Jewelry website.

Fleur de Lis Fine Jewelry welcomes you to our online shopping experience and we are ready to assist you in every way to make sure you can navigate this site with ease and completely enjoy your shopping experience with the full confidence that your purchase will be of the same quality, craftsmanship and attention to detail as you have come to expect from our brand. Depending on availability, we will make sure that your purchase is shipped as soon as possible so that you might begin enjoying the beauty and elegance of your Fleur de Lis Fine Jewelry selection. The information below should answer most of your questions in regards to your online purchase but please do not hesitate to contact us.

Payment

Fleur de Lis Fine Jewelry accepts the following credit cards for online purchases:

  • Visa
  • Master Card
  • American express
  • Discover

All items in stock will be shipped within 48 hours after receipt of the order subject to the delivery schedule below. If the item is not in stock, we will advise you within 24 hours as to when we anticipate the shipment will be made.

A shipping confirmation is emailed to you as soon as your order has been shipped. To ensure the security of you delivery, we do not provide tracking numbers.

Returns

Fleur de Lis Fine Jewelry prides itself on customer satisfaction and we want you to be completely satisfied with every purchase.

You can return the item and only receive store credit. An item returned within 30 days will only receive store credit, and that credit never expires. An item returned after 30 days will not receive store credit. Any special order or non-stock size of any item is a final sale and cannot be returned.

We will not accept any merchandise that has been worn, used, scratched or damaged in any way or where the security tag has been removed on specific merchandise. Additionally, any custom or special orders and any merchandise that has been modified or altered in any way cannot be returned or exchanged.

Shipping charges from the original purchase are not refundable and shipping and insurance costs on the return or exchange will be at your expense.